|
|
In last years, the multiutilities market underwent remarkable changes: liberalization, privatization, diversification of services.
To compete in this market, multiutilities must re-organize their internal processes and find new ways to manage and improve the relationship with customers.
The keys for this evolution are the information and communication technologies.
At this purpose C System has developed Open Energy Utility, the software solution born to satisfy
multiutilities needs, that manages and integrates all company processes:
- Desk activities
- Billing
- Book-keeping
- Distribution network management (Systems, Lacings, Accounts, Counters)
- Warehouse and Projects
- Call centre and Online Desk
The modules that make up the software are constantly updated in order to immediately reply to the evolution
of the regulatory context, adapting in real time to new laws and dispositions issued by Energy and Gas Authority.
The adoption of Open Energy Utility allows to simplify the management of all company processes and to improve the
interaction with customers, to increase the level of the services and to reduce management costs.
|
|
|
|